马约特医院中心
马约特岛医院 modernises its infrastructure to ensure continuity of communications, 对持续护理至关重要
- 国家:法国
- 部门:卫生、数字卫生
- 解决方案: Atendimento ao cliente, 解决方案 e Dispositivos Conectados, 数字Dividends
The 马约特岛医院 is located on the island of Mayotte, in the southwestern part of the Indian Ocean. It is the only hospital in the region, and is comprised of a unique network of 15 sites that cover inpatient and outpatient care needs for the whole territory. It is also the largest maternity hospital in Europe with almost 10,000 births per year.
The hospital was experiencing challenges guaranteeing telephone capabilities between sites. A competing DECT solution was unable to fully address the hospital's needs, in terms of robustness and coverage, to ensure reliable and comprehensive staff mobility. The ability to deploy a stable and modern telephone system to ensure service continuity became critical.
The 马约特岛医院 secure their communications
Desafios
- The IS department needed support for the telephone services to adapt the infrastructure in line with changing needs.
- The hospital reception was having to cope with an increasing number of calls for internal and external transfers towards hospital departments.
- They required a solution that would provide voice and video conferencing to facilitate the coordination of internal and remote health workers (with employees working from home or at remote sites).
Ação
Resultados
技术的好处
- 稳定, 可靠性, and robustness of the fixed and mobile telephony infrastructure with redundancy and survivability at the main remote sites
- IS team saves time on maintenance, enabling them to focus on value-added tasks
- IS team skills development with the support of Amaris' technical expertise
经济效益
- Savings on equipment replacement costs
用户体验的好处
- Reduced call handling wait time for patients
- Restored confidence and increased staff satisfaction with telephone services (N-party conferencing, 别人不稳定, 坚固的无线局域网手机, 简化目录访问, tandem function between fixed and mobile phones)
未来发展计划:
- 彩虹 cloud application under study to facilitate collaboration and conference calls, as well as networking via smartphones
- Notification services for alarm escalation
- WLAN手机升级
